Effective Date: 10/07/2025
Welcome to TrekKnuckles.com. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing or using our website and booking any services through it, you agree to be bound by these Terms.
Please read them carefully before making a booking or using the site.
1. Booking & Payment
- All bookings must be made through our website, email, or phone.
- To confirm your booking, a deposit may be required. Full payment is typically due before the trek date unless otherwise agreed.
- Prices listed are subject to change without notice. We will inform you of any changes prior to final confirmation.
2. Cancellations & Refunds
- Cancellation requests must be submitted via email or phone.
- Refund policies vary by trek and will be outlined at the time of booking.
- We reserve the right to cancel or modify a trek due to weather conditions, safety concerns, or low participant numbers. In such cases, you will be offered a full refund or rescheduling option.
3. Participant Responsibilities
By booking a trek with us, you confirm that:
- You are physically fit and able to participate in the selected trek.
- You will follow all safety guidelines and instructions given by our guides.
- You understand the risks involved in outdoor activities and accept them.
We reserve the right to deny participation to any individual we believe may pose a risk to themselves or the group.
4. Travel Insurance
- It is your responsibility to have adequate travel insurance that covers trekking activities, accidents, medical emergencies, and cancellations.
- TrekKnuckles.com is not responsible for any costs or losses due to lack of appropriate insurance.
5. Changes to Itinerary
- While we strive to stick to the published itineraries, weather, local conditions, or unforeseen circumstances may require adjustments.
- Our guides have the authority to make changes in the interest of safety and group welfare.
6. Liability Disclaimer
TrekKnuckles.com and its partners, guides, and staff are not liable for:
- Injuries, illnesses, losses, or damages during your trek
- Delays or changes due to natural disasters, strikes, accidents, or government restrictions
- Loss or theft of personal belongings during the trip
By participating in a trek, you accept personal responsibility for your safety.
7. Intellectual Property
All content on this website including text, images, graphics, and logos is the property of TrekKnuckles.com. You may not reuse or reproduce any content without written permission.
8. Third-Party Links
Our site may include links to other websites. We are not responsible for the content or policies of those sites.
9. Privacy
Your use of the site is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.
10. Governing Law
These Terms shall be governed by the laws of Sri Lanka, and any disputes shall be subject to the exclusive jurisdiction of the courts in Sri Lanka.
11. Contact Us
If you have any questions about these Terms, please contact:
TrekKnuckles.com
Email: info@trekknuckles.com
Phone: +94 78 18 30 733
Website: https://www.trekknuckles.com